Shipping Policy

The purchaser is responsible for all items purchased from White House Designs.  White House Designs Shoppe is located in Barrie, ON Canada and charges the sales taxes (HST) applicable to Ontario. Orders shipped outside of Ontario are charged HST. Outside of Canada, we do not charge sales taxes at this time. At this time, we ship to Canada exclusively. We do not ship to P.O. boxes. If you live outside of our shipping area please contact us and we can quote a shipping charge.

Industry Lead Times (TBD*)

Lighting, furniture, rugs and large art ship directly from the manufacturer to you. Each item and manufacturers have specific shipping lead times. Once you place an order we'll contact you within approximately 48hrs to give you an approximate lead time. Once your item is shipped you'll receive a tracking number where you'll be able to track the package and know its exact delivery date. Orders with multiple items may have multiple tracking numbers and different arrival dates. Most items on the store ship within 5-10 business days. Items with longer lead times such as art and some lighting have longer lead times.   Where possible, we have shared approximate lead times in the product description.  

Items are shipped via Courier (Purolator, UPS, Fedex or Canada Post). Some of our larger items are considered oversize and may be shipped with a freight carrier. Please note STANDARD DELIVERY IS DOOR STEP ONLY. Meaning the delivery men do not enter the home or assemble the furniture. If you live in a building it would be brought into the lobby and no further. Other than beds and dining tables, most of our larger furniture pieces come fully assembled. Please ensure you are comfortable bringing it to its desired destination in your home or contact us to upgrade to White Glove Delivery. White Glove service may be requested in certain areas at an extra cost. The service includes unpacking, minor assembly and garbage removal.  Please contact us for details.

Order Notes

Please utilize the order note section during checkout to specify unique situations the delivery company may encounter during delivery. No elevator, small doorway, etc. Please ensure items being order fit through and into their desired destination prior to ordering. If you have any questions about size please don't hesitate to ask. Additionally, if you would like us to add signature required, please let us know!

Delays

Delays in shipment or delivery can be caused due to holidays, busy season, weather or various other reasons. These delays are out of our control and can push the delivery window past the 2-4 weeks or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible! 

Stock

We do our best to feature in-stock items but in some instances, products can sell out before we have the chance to update our website. If you purchase an item that is out of stock we will contact you with an estimated stock date. If the date isn't to your liking we will reimburse you 100% and/or suggest a similar in-stock item. Please contact us for stock inventory and specific lead times.